We offer local delivery service to selected postcodes:

Services	Charges
Order £60 or over	Free
Order between £1 - £59	£4.99

Delivery will be made to the address you provide when you place your order. Notification will be sent when items are out for delivery.

Important: Please make sure you are at the address provided between these hours and it is important to answer the drivers call. Fail to do the above will incur additional re-delivery charge. Incorrect contact information could cause delay in delivery.

Fresh Goods

Please check fresh items immediately upon delivery, as we cannot accept returns on fresh items unless they are immediately returned with the delivery driver. 

Orders will be dispatched throughout Monday - Friday. We target to process every order within 2-3d days. Estimated delivery time will be 1-3 days (normal standard delivery) and Next day delivery for express service, however, Bigwin Asian Mart will not be liable for any shipment delay.

Courier: UPS

Services	Charges
Royal Mail Standard Delivery (1-3 working days) (Excludes Bank Holidays)	£7.99
Royal Mail Next Day Delivery Order before 11am for same day dispatch (Excludes Bank Holidays)	£11.65

Important: If the buyer is unable to sign for the parcel after 3 attempted deliveries made by courier and resulted in the parcel being returned to us. It will be the buyer's responsibility to pay for the cost of re-delivery.

Fresh & Frozen Item

For Froze Item: This item was originally frozen and may become chilled during delivery. The ice packs we provide are to maintain the temperature of the frozen/chilled goods. Frozen products may appear to be somewhat defrosted when they are delivered to the consumer, but they are still in perfect conditions for cooking on the same day. Please follow the manufacturer’s instructions or the recommended use-by date. By agreeing to purchase this product you are aware that we cannot accept returns or refunds for chilled/frozen products.

Return

You can request a refund by contacting us at bigwininternationalltd@gmail.com within 48 hours since the relevant delivery.  

Broken / Damage Item

We try to ensure all parcels are packaged well. But in the event that an item in your parcel is broken or damaged during transit, please contact us straight away within 48 hours so we can investigate the cause. To start the claim, we require a photo of the damaged/broken item. From this, we can then either replace or refund you.

Incorrect or Missing Item

In the unlikely event that an item from you order is incorrect or missing, please contact us straight away within 24 hours and inform our team which item(s) are missing. From this, we will send you the correct item and we will be liable for any extra postage costs. We may also ask you to send back the incorrect item for which we will provide the return label.

Shortage

Please notify us within 48 hours. If Bigwin Asian Mart has to issue a refund to you due to any circumstance, this will be issued within 7 working days of the enquiry being raised. Refunds will be issued to the card that was used to pay for the original order.